Returns & Exchanges
At EcoFlow, we stand by the quality of our sustainable energy solutions and offer a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely happy with your purchase, you can return your product in its original packaging for a full refund or exchange.
Initiate Your Request
Contact our customer support team via the online portal or email with your order number and the reason for the return.
Receive Return Authorization
Once approved, we will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label for your electronics.
Pack and Ship
Securely pack the device in its original box with all cables and accessories included, then drop it off at the designated carrier location.
Inspection and Refund
After our technicians inspect the returned unit, we will process your refund or ship your replacement within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing